THE BUTZ STANDARD

INTEGRITY

Hold Yourself to a Higher Standard. Become a leader of character. Always exhibit professionalism and react calmly in the face of contention. It takes years to build a good reputation, and it can be tarnished in seconds.

HONESTY

Be Truthful All of the Time. A truthful answer does not mince words – it is completely straightforward and accurate. Think before you speak, be candid and sincere in your responses no matter the potential consequences. Trust is formed by communicating in a candid, sincere and honest fashion.

RELATIONSHIPS

Achieve Win-Win Solutions. Thinking from another’s perspective enables you to identify their needs and find ways to help them satisfy those needs. Once you find a win-win solution, it will be long-lasting and all sides will benefit.

Develop Your Interpersonal Skills. How you deliver the message to others (written, verbal and non-verbal) is as important as the message itself. Spend the necessary time to consider the delivery as well as the content.

Treat People Equitably. Remain impartial, unbiased and even-handed in your dealings with others. Embrace differences. Engage with and accept those who are different than you and remain open to alternative thoughts and behaviors.

Create Genuine Relationships. Authentic relationships transcend business transactions. They are personal, add value and include two parties who are responsive to each other regardless of the situation. Be authentic and check in occasionally. Add the number of genuine relationships to your measure of success.

Be Obsessive About Client Satisfaction. When working with a client, become an extension of their staff. Focusing on creating an exceptional experience for your clients. Be responsive, reliable and provide positive and different solutions. These actions will result in long-lasting relationships.

QUALITY

Strive to Be the Best All the Time. We work in an extremely competitive industry. Only the best will survive. Do the little things to improve EVERY day in the quest to be the best. Set the bar higher each day. Go the extra mile. Do the extra work. Be an active listener. And above all, always place the needs of your client(s) first.

CONTINUOUS IMPROVEMENT

Be Innovative. Be a change agent! Introduce and develop new ideas. Contribute ideas and solutions that improve workplace challenges and problems. Don’t just do things because that’s the way we’ve always done them. Improve them. Look for better solutions.

COMMITMENT

Have a Strong Work Ethic. Lead by example. Exhibiting a get-it-done attitude and work ethic on a daily basis, regardless of formal roles, sets the tone for a cohesive work environment. Our willingness to go the extra mile for clients and co-workers demonstrates what makes us exceptional.

RELIABILITY

Be Reliable. Make sure people can count on you to deliver. Pay attention to the little things like being there for team members in the times of need. Focus on consistent quality performance in everything you do which will confirm reliability and lead to enhanced trust from others.

TEAMWORK

Empower Our Teams. By engaging those who are doing the work, we give them a voice to improve the work. Change does not always come from the top. When a teammate knows their voice is heard, they know their role can improve how the company operates.

Celebrate as a Team. Focus on the success of the team as opposed to an individual’s accomplishments. The success of our team is predicated upon the actions of everyone elevating the team to collective greatness. Every team member has a vital role in the ultimate success of the team.

GROWTH

Develop Others. Foster and provide framework for the growth of others. Your growth and the growth of the company are dependent upon everyone continuously improving.

Inspire Others. Motivate those around you to do something special. Lead by example by always lifting up those around you. Care, encourage, educate, and communicate to inspire others.

Aspire to Be Different. Competition is abundant in our industry. If you keep doing things the same, you’re the same as everyone else. Harness the things that make you different and create an experience that is unique for your customers and teammates.

COMMUNICATION

Be a Good Listener. Be present and engaged. Listen with care and empathy with an astute care to non-verbal language. Listen more, speak less.

Communicate Effectively at All Times. Define your intentions in a clear and concise manner while avoiding distractions and remaining focused. Ask engaging, pointed questions aligning your nonverbal signs with the spoken word. Control your emotions and be intentional with your choice of words.

COMMUNITY

Get Involved in Your Community. The communities we live and work in provide business opportunities and are our homes. Share your time and resources to help others and improve your community.

ENTHUSIASM

Don’t Forget to Have Fun. Work hard, have fun and make a difference. If you make it fun, more people will want to be a part of it. Take time to step back from the daily stresses and responsibilities of work and keep things in perspective. Don’t take things too personally or seriously. Make sure to laugh everyday.

Emit Positivity. People remember how you act more than what you say. Be self-aware and in touch with your negative feelings. Know that others can sense how you are feeling. When negative situations arise, try to find the positive in the situation. A positive attitude helps foster positivity in everybody around.